Amaphuzu Abalulekile Ayishumi Okuhlola Umthengi(3)

3. Inhlangano yesistimu yokuphatha ikhwalithi

Le mfuneko ibalulekile ukuze uqonde ukuthi ingabe umphakeli angakwazi ukuhlangabezana namazinga ekhwalithi yomthengi. Ukucwaningwa kwamabhuku okusebenzayo kufanele kufake uhlelo lokuphatha ikhwalithi yomphakeli (i-QMS).

Ukuphathwa kwekhwalithi kuyisihloko esibanzi, kodwa inqubo yokuhlolwa kwendawo kufanele ngokuvamile ihlanganise ukuhlolwa okulandelayo:

Ukuthi ifakwe abaphathi abakhulu ababhekele ukuthuthukiswa kwe-QMS;

Ukujwayelana kwabasebenzi abakhiqizayo ngemibhalo yenqubomgomo yekhwalithi efanele kanye nezidingo;

Ukuthi inesitifiketi se-ISO9001;

Ukuthi ithimba lokulawula ikhwalithi lizimele yini ekuphathweni kokukhiqiza.

I-ISO9001, edalwe yi-International Organisation for Standardization, iyindinganiso yesistimu yokuphatha ikhwalithi eyaziwa emhlabeni wonke. Abahlinzeki kufanele bafakazele lokhu okulandelayo ukuze bathole ngokusemthethweni isitifiketi se-ISO9001:

Ikhono lokuhlinzeka ngemikhiqizo namasevisi ahlangabezana ngokungaguquki nezimfuneko zokulawula;

Yiba nezinqubo nezinqubomgomo ezingahlonza futhi zisebenzise ukuthuthukiswa kwekhwalithi.

Imfuneko eyinhloko yesistimu yokuphatha ikhwalithi eqinile ukuthi umkhiqizi unekhono lokubona futhi alungise izinkinga zekhwalithi ngaphandle kokungenelela kwangaphambili komthengi noma umhloli wenkampani yangaphandle.

Qinisekisa ukuthi umphakeli unethimba elizimele le-QC njengengxenye yocwaningo lwendawo. Abahlinzeki abangenalo uhlelo lokuphatha ikhwalithi oluzwakalayo ngokuvamile abanalo ithimba elizimele lokulawula ikhwalithi. Bangase bafise ukuthembela ekwazini kwabasebenzi bokukhiqiza ukuze balawule ikhwalithi. Lokhu kuveza inkinga. Abasebenzi abakhiqizayo bavamise ukuthanda uma behlola umsebenzi wabo.